Call
+45 3137 1200
Contact
hello@amonday.dk
Store info

Office hours:

Monday-Friday: 10am - 14pm

Directions

A MONDAY in Copenhagen

Skovvej 8

DK-2950 Vedbæk

A MONDAY in Copenhagen

Skovvej 8

DK-2950 Vedbæk

Office hours:

Monday-Friday: 10am - 14pm

Terms & Conditions

1: GENERAL INFORMATION

This Website www.amonday.dk is provided by:

A MONDAY in Copenhagen
Skovvej 8
DK-2950 Vedbæk
A
Phone +45 3137 1200
Email: hello@amonday.dk
CVR.: 39134977

If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service:

Email: hello@amonday.dk 
Phone: +45 3137 1200
Office hours: Monday-Friday 9:30 AM - 3:00 PM
A
If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the Website.
A
A
2: IMPORTANT NOTICE
A
Please read the Terms and Conditions carefully before you order goods from www.amonday.dk. These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means A MONDAY in Copenhagen.
A
If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.
A
You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
A
Read more under "Right of withdrawal".
The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract. Read more under "Non-conforming goods and incorrect goods".

ORDERING
The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us
A
We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.
A
Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
A
Your payment details are incorrect or cannot be verified.
Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
We have reasons to believe that you are under the age of 18.
A
Contracts can only be concluded on the Website.
 
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
Before submitting the order, you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
A
When you click "Complete payment" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".
A
Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you. After the conclusion of the contract, the provisions on withdrawal apply, see below.
 
LANGUAGE ​​OF THE CONTRACT
This Contract may only be concluded in English.
 
ACCESS TO THE CONTRACT
You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently.
 
MEASURES AGAINST FRAUD
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
A
A
3: MEANS OF PAYMENT
A
CREDIT CARDS
We accept the following means of payment:

Dankort
Visa 
MasterCard
American Express
JCB
CVV (CREDIT CARD VERIFICATION NUMBER)
A
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

PAYMENT PROCEDURE 
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

PRICES AND DELIVERY 
All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.
Costs relating to delivery, freight or postage may vary and are added to each order.

CURRENCY 
The prices on the Website are shown in DKK or EURO.
Please note that a change of country of delivery may influence the price and delivery costs.
 
DELIVERY 
We deliver to the following countries: 
A  
Nordic
Denmark
Sweden
Norway
Finland
Faroe Island & Greenland

Europe
Austria
Belgium
France
Germany
Greece
Iceland
Ireland
Italy
Luxembourg
Monaco
Netherlands
Portugal
Spain
Switzerland
Turkey
United Kingdom
 
Overseas
USA
Canada
 
TYPE OF DELIVERY AND PRICES WITHIN DENMARK
Private Parcels by DAO, Postnord or DHL.
DKK 39,00
Free delivery on orders over DKK 499,00
 
TYPE OF DELIVERY AND PRICES WITHIN NORDIC AND EUROPE
Private Parcels by FedEx, Ups or DHL. 
EUR 12,00
Free delivery on orders over EUR 130,00
 
TYPE OF DELIVERY AND PRICES OVERSEAS
Private Parcels by FedEx, Ups or DHL. 
EUR 19,00
Free delivery on orders over EUR 130,00
 
DELIVERY TIMES
The delivery times varies from country to country. The delivery times are approximate. During the sales seasons and other campaigns, the delivery times can be prolonged.
A
Denmark: 1-3 weekdays 
Other Nordic: 2-6 weekdays
Faroe Islands and Greenland: 4-8 weekdays
Europe: 3-6 weekdays
Overseas: 4-8 weekdays
A
Weekdays does not include Saturday, Sunday or Public Holidays.
 
DELIVERY TERMS   
Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes.
Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
 
PERSONAL PARCELS WITH YOUR PICK-UP OF THE PARCEL – WITHIN DENMARK 
If you have you chosen a place of delivery that parcel will be delivered to the chosen shop or postal office. The parcel will be handed to you against showing personal identification documentation. The parcel will typically be held ready for pick-up at a maximum of 14 days before the parcel is returned to us as not delivered.
 
FOREIGN COUNTRIES 
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.

Our carrier will make at least two delivery attempts. At each delivery attempt, the carrier will leave a receipt which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbour if you have given your consent to this and if the circumstances allow it.
A
Please note that the risk of loss or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".
 
NORWAY
Import taxes should be paid by the recipient.
 
SEPARATE DELIVERIES 
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
A
4: RIGHT OF WITHDRAWAL (ONLY APPLICABLE TO CONSUMERS
 
You have the right to withdraw from this contract without giving any reason within 14 days.
 
EXPIRE OF WITHDRAWAL PERIOD
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
A
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.
A
In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.
A
To exercise the right of withdrawal, you must inform us (see contact information below) about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email) within 14 days from delivery. You can use the standard withdrawal form below, but it is not mandatory.
A
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
You cannot withdraw from the contract only by refusing delivery of the goods without informing us clearly.
 
EFFECTS OF WITHDRAWAL 
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
A
You will have to bear the direct costs of returning the goods. You can, within Denmark, chose to make use of the enclosed return label which is pre-paid (DKK 49 in Denmark) and that we will withdraw in the refund of your purchase price. Do you wish to withdraw from this contract and return the goods you must fill out the enclosed model withdrawal and return the goods directly to our warehouse, we will not collect parcels at post offices or the like:
 
A MONDAY in Copenhagen
Skovvej 8
DK-2950 Vedbæk
Att.: Returns
 
The parcel must be returned directly to our warehouse. We do not collect parcels at post offices or the like.

We will withhold reimbursement until we have received the goods back.
You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You carry the risk of the goods from the time of delivery of the goods.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.
 
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. Have you taken the goods into use apart from what is necessary to establish the nature of the goods, its features and the function we reserve the right to make a subjective judgement in every instance and reduce the refunding of your purchase price partially or fully depending on the commercial value of the goods after such use.

Lack of original packaging or hangtags might cause a depreciation of the goods. To be sure of full refund we recommend returning goods in original packaging.
A
5: NON-CONFORMING GOODS AND INCORRECT GOODS
A
Making a purchase as a consumer you have 24 months of right of complaint. Dependent on the specific situation this means repair of the product, substitution, full refund or discount. However, it is required that the right of complaint is legitimated, and not caused by misuse or other injurious behavior.
A
You must complain within “reasonable time” after being aware of the defect. If you complain within two months after discovering the defect, the complaint will always be in time.
 
If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.
A
In case of non-conforming goods or incorrect goods, you can choose between the following options:
A
Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,
Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or
Keep the goods and request a proportionate reduction of the purchase price
A
When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
A
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods, as we refund (fair) return costs. We will refund the purchase price and of course the delivery costs once we have received the goods unless you choose to receive new goods to replace the original goods.
A
The goods must be returned in secure packaging. If you disburse the costs of return, remember to keep the receipt for us to refund the costs of return.
A
The goods must be returned to:

A MONDAY in Copenhagen
Skovvej 8
DK-2950 Vedbæk
Att.: Returns

We do not accept parcels without distribution nor parcels sent cash on delivery.
 
6: OTHER MATTERS
A
UPDATING THE WEBSITE
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
 
FORCE MAJEURE 
We are not responsible for delays or failure to meet our obligations in relation to the Terms if the delay or the non-compliance is due to events beyond our control.

THE COMPLETENESS OF THE CONTRACT 
These Terms and Conditions constitute the complete terms of the contract between us.
 
INVALIDITY 
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
 
ASSIGNMENT 
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions, you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
 
PRIVACY POLICY 
We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the Website in general.
 
RIGHT TO COMPLAIN 
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.
 
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes hus, Toldboden 2, 8800 Viborg, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
 
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address: hello@amonday.dk
A
In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board.
 
If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

CHOICE OF LAW AND JURISDICTION
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.

Terms & Conditions were updated 15.08.2018