Currency

1: GENERAL INFORMATION

This Website www.amonday.dk is provided by:

A MONDAY in Copenhagen
Skovvej 8
DK-2950 Vedbæk
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Phone +45 3137 1200
CVR.: 39134977

If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service:

Email: hello@amonday.dk 
Phone: +45 3137 1200
Office hours: Monday-Friday 10:00 AM - 2:00 PM
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If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the Website.
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2: IMPORTANT NOTICE
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Please read the Terms and Conditions carefully before you order goods from www.amonday.dk. These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means A MONDAY in Copenhagen.
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If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.
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You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
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Read more under "Right of withdrawal".
The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract. Read more under "Non-conforming goods and incorrect goods".

ORDERING
The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us
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We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.
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Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
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Your payment details are incorrect or cannot be verified.
Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
We have reasons to believe that you are under the age of 18.
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Contracts can only be concluded on the Website.
 
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
Before submitting the order, you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
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When you click "Complete payment" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".
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Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you. After the conclusion of the contract, the provisions on withdrawal apply, see below.
 
LANGUAGE ​​OF THE CONTRACT
This Contract may only be concluded in English.
 
ACCESS TO THE CONTRACT
You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently.
 
MEASURES AGAINST FRAUD
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
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3: MEANS OF PAYMENT
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CREDIT CARDS
We accept the following means of payment:

Visa 
MasterCard
American Express
Maestro
iDEAL
Bancontact
Apple Pay
Google Pay
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If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

PAYMENT PROCEDURE 
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

PRICES AND DELIVERY 
All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.
Costs relating to delivery, freight or postage may vary and are added to each order.

CURRENCY 
The prices on the Website are shown in DKK, EUR and USD.
Please note that a change of country of delivery may influence the price and delivery costs.
 
DELIVERY RATES AND FREE SHIPPING 
Country Shipping cost Free shipping on orders
Denmark 6 € >50€
Europe  1 12 € >100€
Europe  2 20 € >100€
UK 25 € >200€
USA 40 € >200€
Other  40 € >200€
 
Europe 1
Germany
Netherlands
Belgium
Sweden
Luxembourg

Europe 2
Greenland and Faroe Islands
France
Monaco
Norway
Finland
Italy
Greece
Iceland
Ireland
Portugal
Spain
Austria
Switzerland
Poland
Hungary
Ukraine
Turkey
Czechia
Slovakia
Slovenia
Slovakia
Lithuania
Latvia
Estonia
Croatia
Bulgaria
Rumania
Cyprus
Liechtenstein
Malta


TYPE OF DELIVERY AND PRICES WITHIN DENMARK
Private Parcels by DAO or GLS
€ 6,00
Free delivery on orders over € 50,00
 
TYPE OF DELIVERY AND PRICES WITHIN EUROPE 1
Private Parcels by UPS, GLS or DHL
€ 12,00
Free delivery on orders over € 100,00
 
TYPE OF DELIVERY AND PRICES WITHIN EUROPE 2
Private Parcels by UPS, GLS or DHL
€ 20,00
Free delivery on orders over € 100,00
(Note for Norway we are a part of the VOEC)
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TYPE OF DELIVERY AND PRICES WITH UNITED KINGDOM
Private Parcels by DHL
€ 25,00
Free delivery on orders over € 200,00
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TYPE OF DELIVERY AND PRICES WITH USA
Private Parcels by 
UPS, FedEX or DHL
€ 40,00
Free delivery on orders over € 200,00

TYPE OF DELIVERY AND PRICES REST OF THE WORLD
Private Parcels by UPS, FedEX or DHL
€ 40,00
Free delivery on orders over € 200,00
 
DELIVERY TIMES
The delivery times varies from country to country. The delivery times are approximate. During the sales seasons, holiday season and other campaigns, the delivery times can be prolonged.
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Denmark: 1-3 weekdays 
Europe 1 and Europe 2: 2-4 weekdays
United Kingdom: 3-6 weekdays
USA: 3-6 weekdays
Rest of world: 3-6 weekdays
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Weekdays does not include Saturday, Sunday or Public Holidays. 
 
DELIVERY TERMS   
Goods will be delivered to the delivery address specified in the order or to a pick up point chosen by the forwarder. If the parcel is shipped to a pick up point the forwarder is obligated to ship to the nearest pick up point according to the address. We only deliver to residential and business addresses - not to PO boxes.
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Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
 
PERSONAL PARCELS WITH YOUR CHOSEN PICK-UP POINT – WITHIN DENMARK 
Parcels within Denmark will be delivered to a pick-up point of your choice. The parcel will be handed to you against showing personal identification documentation. The parcel will typically be held ready for pick-up at a maximum of 14 days before the parcel is returned to us as not delivered.
 
FOREIGN COUNTRIES 
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.

Our carrier will make at least two delivery attempts. At each delivery attempt, the carrier will leave a receipt which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbour if you have given your consent to this and if the circumstances allow it.
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Please note that the risk of loss or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under Section 5: Non-conforming, damaged and/or incorrect goods.
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Import taxes should be paid by the recipient.
 
SEPARATE DELIVERIES 
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
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4: RIGHT OF WITHDRAWAL (ONLY APPLICABLE TO CONSUMERS)
 
You have the right to withdraw from this contract without giving any reason within 14 days.
 
EXPIRE OF WITHDRAWAL PERIOD
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
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In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last goods.
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In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.
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To exercise the right of withdrawal, you must inform us (see contact information below) about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email) within 14 days from delivery. You can use the standard withdrawal form below, but it is not mandatory.
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The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
You cannot withdraw from the contract only by refusing delivery of the goods without informing us clearly.
 
EFFECTS OF WITHDRAWAL 
If you withdraw from this contract, we shall reimburse to you all payments received from you, with the exception of the costs related to the delivery, which will be deducted from the reimbursed payment. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any additional fees as a result of such reimbursement.
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RETURNS
You can return any item purchased at A MONDAY in Copenhagen within 14 days of receipt. To exercise the right of withdrawal, you must follow these steps:

Please send an email where you clearly indicating that you want to return the purchase to:

hello@amonday.dk

All items must be returned in their original packaging and a copy of the invoice to following address:

A MONDAY in Copenhagen
Skovvej 8
DK-2950 Vedbæk
Att.: Returns

Please notice that the parcel must be returned directly to our warehouse. We do not collect parcels at post offices or the like.

If you follow these steps, we will refund your payment received in a maximum of 14 calendar days from the date you inform us of your decision, by the same method by which you have made the payment to us.

In case of return by mistake, size does not fit or because you simply don’t like it, you will have to pay the shipping costs to the address indicated above. A MONDAY does not pay for the return.

If you purchase our products from a country outside Europe 1+2 (See tabel under "Delivery Rates and Free Shipping") and want to return a product or your entire order, you will be charged for the taxes and fees related to your returned order. A fixed fee of 38,00€ will be deducted from your refund.

For orders that are not picked up at the local post office or pick-up point, you will be charged for the shipping price of the return.

A MONDAY in Copenhagen is in no case responsible for the product you return. You carry the risk of the goods from the time of delivery of the goods. We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.

If we, by a mistake, have send you an item other than the one you ordered, or the items we send you are damaged, please follow the steps above and we will send you the correct product at no additional cost. A MONDAY in Copenhagen will bear the shipping costs to the address indicated above in all these cases.

If you have ordered the wrong size, you can return the item(s) by the procedure indicated and order a new one.

Lack of original packaging or hangtags might cause a depreciation of the goods. To be sure of full refund we recommend returning goods in original packaging.
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5: NON-CONFORMING, DAMAGED AND/OR INCORRECT GOODS
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Making a purchase as a consumer you have 12 months of right of complaint. Dependent on the specific situation this means repair of the product, substitution, full refund or discount. However, it is required that the right of complaint is legitimated, and not caused by misuse or other injurious behavior.
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You must complain within “reasonable time” after being aware of the defect. If you complain within two months after discovering the defect, the complaint will always be in time.
 
If your goods are non-conforming, damaged or if we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity, damaged or incorrect goods at the time of delivery, you should refuse to receive the goods.
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In case of non-conforming, damaged and/or incorrect goods, you can choose between the following options:
  1. Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods
  2. Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or keep the goods and request a proportionate reduction of the purchase price
When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
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You are not responsible for costs associated with the return of non-conforming, damaged and/or incorrect goods, as we refund (fair) return costs. We will refund the purchase price and of course the delivery costs once we have received the goods unless you choose to receive new goods to replace the original goods.
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The goods must be returned in secure packaging. If you disburse the costs of return, remember to keep the receipt for us to refund the costs of return.
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The goods must be returned to:

A MONDAY in Copenhagen
Skovvej 8
DK-2950 Vedbæk
Att.: Returns

We do not accept parcels without distribution nor parcels sent cash on delivery.
 
6: OTHER MATTERS
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UPDATING THE WEBSITE
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
 
FORCE MAJEURE 
We are not responsible for delays or failure to meet our obligations in relation to the Terms if the delay or the non-compliance is due to events beyond our control.

THE COMPLETENESS OF THE CONTRACT 
These Terms and Conditions constitute the complete terms of the contract between us.
 
INVALIDITY 
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
 
ASSIGNMENT 
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions, you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
 
PRIVACY POLICY 
We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the Website in general.
 
RIGHT TO COMPLAIN 
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.
 
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes hus, Toldboden 2, 8800 Viborg, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
 
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address: hello@amonday.dk
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In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board.
 
If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

CHOICE OF LAW AND JURISDICTION
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.

Terms & Conditions were updated 26.03.2021